Privacy Policy

Effective date: September 4, 2026

Plumbing & Mechanical Corp. of NC (“PMC of NC,” “PMC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit pmcofnc.com, submit a form, apply for employment, communicate with us, request an estimate, use our services, or participate in our text messaging program.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, including your name, email address, telephone number, mailing address, and business or company name.
  • Project and service information, including the location and nature of a project, estimate requests, scheduling information, service history, and messages you send us.
  • Employment information, including your work history, experience, resume, qualifications, and other information submitted through a job application.
  • Communications, including emails, telephone calls, text messages, form submissions, and customer-service correspondence.
  • SMS consent records, including the date, time, source, and method through which you consented to receive text messages, as well as opt-in and opt-out records.
  • Website and device information, such as IP address, browser type, device information, pages visited, referring pages, and cookie or analytics information.

Please do not submit sensitive personal information through general website forms or text messages unless we specifically request it through an appropriate method.

2. How We Collect Information

We may collect information:

  • Directly from you when you contact us, request an estimate, submit a website form, apply for employment, engage our services, call us, email us, or communicate with us by text message.
  • Automatically when you use our website, through cookies and similar technologies.
  • From contractors, builders, property owners, vendors, service providers, and other parties involved in a project or business relationship, as permitted by law.

3. How We Use Information

We may use personal information to:

  • Respond to questions and requests.
  • Prepare estimates and communicate about prospective or active projects.
  • Schedule appointments, coordinate work, and provide project or service updates.
  • Provide plumbing, mechanical, fire-sprinkler, medical-gas, and related services.
  • Communicate with builders, contractors, property owners, customers, vendors, and job applicants.
  • Review employment applications and manage recruiting and onboarding.
  • Send text messages when the recipient has provided the required consent or initiated a text conversation.
  • Maintain records of consent, communications, services, and transactions.
  • Operate, secure, troubleshoot, and improve our website and business.
  • Detect fraud, abuse, security incidents, or unlawful activity.
  • Comply with applicable laws and enforce our agreements.

4. SMS/Text Messaging Program

Consent

PMC of NC sends text messages only when the recipient has provided the level of consent required for the applicable message type or when the recipient initiates a text conversation with us.

Consent may be obtained through an optional, unchecked website checkbox; a written or electronic form; email; a recorded verbal agreement; or another legally permitted method. We maintain records of SMS consent and opt-out requests where appropriate.

Providing a telephone number does not by itself constitute consent to receive recurring or automated text messages. Consent to receive text messages is not a condition of purchasing goods or services or applying for employment.

Types of Messages

If you consent to receive SMS messages from PMC of NC, you may receive conversational or informational messages concerning:

  • Questions or inquiries you submitted.
  • Estimates, proposals, projects, appointments, or scheduling.
  • Project coordination, status changes, service updates, or follow-up communications.
  • Customer-care or warranty matters.
  • Employment applications, interviews, onboarding, or other recruiting updates.
  • Other communications directly related to your relationship with PMC of NC.

PMC of NC does not send promotional or marketing text messages unless it has obtained any additional consent required by law.

Message Frequency and Charges

Message frequency varies depending on your interaction with us. Message and data rates may apply according to your mobile carrier and service plan. Carriers are not responsible for delayed or undelivered messages.

Opting Out and Getting Help

You may opt out at any time by replying STOP to a message from PMC of NC. After you opt out, we may send one final message confirming that you have been unsubscribed. No additional text messages will be sent unless you later provide new consent or initiate a new conversation where permitted by law.

For assistance, reply HELP, call 919-542-2755, email estimates@pmcofnc.com, or visit https://pmcofnc.com/.

Opting out of text messages does not prevent us from communicating with you by other methods when permitted by law.

Mobile Information and Consent Are Not Shared

No mobile opt-in information or text message consent will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers, including telecommunications and messaging-platform providers, solely to transmit messages, operate the SMS program, maintain consent records, or support our communications. These providers may process mobile information only on our behalf and for those limited operational purposes. SMS consent is not transferred to third parties for their independent use.

5. When We Disclose Information

We may disclose personal information:

  • To vendors and service providers that perform website hosting, communications, information technology, analytics, document management, recruiting, payment, or other services on our behalf.
  • To contractors, builders, project participants, or business partners when necessary to provide requested services or coordinate a project.
  • To government agencies, courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or legal interests.
  • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.

These disclosures do not permit third parties or affiliates to use mobile opt-in information or SMS consent for their own marketing or promotional purposes.

We do not sell personal information for monetary compensation.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve performance, and protect the site. Your browser may allow you to block or delete cookies. Disabling cookies may affect certain website functions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and consent records, resolving disputes, enforcing agreements, and meeting legal, accounting, or regulatory obligations.

SMS consent and opt-out records may be retained as evidence of compliance even after other information is deleted.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure, however, and we cannot guarantee absolute security.

9. Your Choices

You may:

  • Opt out of text messages by replying STOP.
  • Request SMS assistance by replying HELP.
  • Unsubscribe from marketing emails by using the unsubscribe instructions provided in the email.
  • Adjust cookie settings through your browser.
  • Contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate record-retention requirements.

We may need to verify your identity before completing a privacy request.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to websites operated by other parties. We are not responsible for the privacy, security, or content practices of those websites. Review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. If required by law, we will provide additional notice or obtain renewed consent.

13. Contact Us

Questions or requests concerning this Privacy Policy or our SMS program may be directed to:

Plumbing & Mechanical Corp. of NC
Fuquay-Varina, North Carolina
Email: estimates@pmcofnc.com
Telephone: 919-542-2755
Website: https://pmcofnc.com/